Tri-Party Legal Agreement Preamble
This Master B2B SaaS Service Agreement, End-User License Agreement (EULA), and Commercial Contract (the "Agreement") is entered into by and between:
- PARTY 1 (SERVICE PROVIDER / PLATFORM OWNER): Manoj Kumar, Sole Proprietor of OLOL Tracker Solutions, registered office at 63 VPO- Badgaon, Saharanpur U.P. - 247452, India (IN) (Helpline: +91 7302 7302 03, Email: care@ololtracker.com).
- PARTY 2 (CLIENT / SUBSCRIBER / ORGANIZATION ADMIN): Any corporate business entity, employer, or administrator purchasing subscription licenses to utilize the OLOL Tracker platform.
- PARTY 3 (END-USER / FIELD MEMBER): Any individual employee, contractor, or executive downloading the OLOL Tracker mobile software to stream location telemetry.
1. Role Rights, Boundaries & Conflict-Prevention Matrix
To eliminate disputes or misunderstandings between Platform Owners, Super Admins, Organization Admins, and Field Members, the rights and limits of each role are strictly defined below:
| Role Level | Operational Rights & Powers | Legal & Technical Boundaries | Dispute Isolation Clause |
|---|---|---|---|
| Service Provider / Super Admin | Master platform hosting, issuing Admin licenses, setting Validity Days, provisioning Max Groups & Members, security audits, and backend database management. | Cannot view individual member personal passwords. Does not participate in employer-employee employment disputes or salary claims. | Service Provider is solely a technology vendor. Not liable for employer management decisions. |
| Organization Admin (Subscriber) | Creating company groups, generating Group ID Codes, enforcing shift hours, configuring geofences, and viewing live map telemetry of enrolled members. | Must obtain lawful employee consent prior to tracking. Cannot exceed assigned validity days or member capacity without paying renewal fees. | Admin assumes 100% legal responsibility for employee privacy consent and labor law compliance. |
| Field Member (End-User) | Streaming live location during work hours, viewing own profile details, and requesting account deletion. | Must keep mobile GPS active during assigned shifts. Prohibited from using Fake GPS spoofing apps or revoking permissions during work. | Member location data is accessible strictly by their designated Organization Admin, not the public. |
2. Financial Terms, Pricing, Subscriptions & Payment Agreement
This section details the commercial financial contract governing subscription purchases, payment gateways, validity expirations, and refund frameworks:
A. Subscription Tiers & License Allocation
- Validity Days Parameter: Subscriptions are sold based on predefined Validity Periods (e.g. 30 Days, 90 Days, 365 Days). Service starts immediately upon payment activation.
- Capacity Quotas: Packages define Maximum Allowed Groups and Maximum Allowed Members Per Group. Admins cannot add members beyond paid quotas without upgrading their plan.
- Service Suspension on Expiry: Upon expiration of Validity Days, group location streaming automatically pauses until the Admin pays for license renewal.
B. Payment Gateway & Security Protocol
- Authorized Gateways: Payments are processed exclusively through PCI-DSS Level 1 certified Indian aggregators (e.g., Razorpay, Paytm, UPI, Net Banking, Credit/Debit Cards).
- No Hidden Auto-Charges: OLOL Tracker does NOT store raw credit/debit card numbers or CVVs. Subscriptions do NOT automatically charge cards without explicit user authorization.
- Invoicing & Taxes: All pricing is listed in Indian Rupees (INR). Statutory taxes (GST if applicable) are invoiced at checkout.
7-DAY MONEY-BACK REFUND & CANCELLATION POLICY
A. Eligible Refund Scenarios: Subscribers are entitled to a full pro-rata refund within 7 days of purchase IF a verified cloud software failure or backend API bug prevents core location tracking, AND our technical support team (+91 7302 7302 03 / care@ololtracker.com) fails to resolve the issue within 7 business days.
B. Non-Refundable Scenarios: Refunds will NOT be issued for: (i) Change of mind or corporate restructuring, (ii) Employee refusal to install the app or share location, (iii) Devices where the user manually turned off GPS or revoked permissions, or (iv) Failure to configure OEM battery settings on Xiaomi/Oppo/Vivo phones.
C. Refund Credit Timeframe: Approved refund claims are credited back to the original payment channel (Bank/UPI/Card) within 5 to 7 business days.
3. Employer Legal Obligations & Anti-Stalking Policy
MANDATORY INFORMED CONSENT & BAN ON ILLEGAL SURVEILLANCE
A. Mandatory Digital/Written Consent: Organization Admins warrant that all field members have given explicit, voluntary consent to share location telemetry during working hours prior to group enrollment.
B. Absolute Ban on Covert Stalking: Using OLOL Tracker for illegal personal surveillance, non-consensual spousal tracking, or stalkerware activities is strictly banned. Any account identified engaging in covert stalking will be permanently terminated and reported to Indian Law Enforcement Authorities.
C. Payroll Dispute Disclaimer: OLOL Tracker is an operational location telemetry tool. Manoj Kumar is NOT responsible for monetary disputes between employers and employees regarding wage calculations, overtime pay, or attendance claims.
4. Technical GPS Telemetry & Service Level Disclaimer
- GPS Signal Drift: Accuracy depends on physical smartphone hardware and atmospheric factors. OLOL Tracker applies road-snapping algorithms but makes no warranty of 100% zero-error precision at every second.
- OEM Battery Optimization: Certain Chinese smartphone operating systems (Xiaomi MIUI, Oppo ColorOS, Vivo FuntouchOS, Realme) kill background tasks aggressively. Users must enable "Autostart" and "Unrestricted Battery" as guided in our Setup Guide.
- No Emergency Response Guarantee: OLOL Tracker is NOT an emergency dispatch system (such as Police 100/112 or Ambulance 108). In critical life-threatening situations, contact municipal emergency services directly.
5. Intellectual Property Rights, Brand Protection & Anti-Cloning Mandate
All proprietary assets, digital creations, intellectual property, and operational logic associated with OLOL Tracker Solutions are the exclusive, unencumbered property of Manoj Kumar (Sole Proprietor, 63 VPO- Badgaon, Saharanpur U.P. - 247452, India (IN)).
PROHIBITION OF CLONING, COPYING, REVERSE ENGINEERING & IMITATION
A. Protected Assets & UI/UX Design: The scope of protection includes: Mobile Application & Web Dashboard Visual Layouts, Button UI Elements, Card Styles, Color Palettes, Typography, Logos, Custom Icons, Kotlin/Java Android Binaries, PHP Relational API Scripts, MySQL Schemas, SQLite Caching Mechanics, and Functional Workflows ("Function of Thought").
B. Strict Ban on Copying & Mirroring: Users, competitors, or developers are strictly prohibited from copying, cloning, duplicating, imitating, scraping, mirroring, or creating "look-alike" derivative versions of the OLOL Tracker mobile software or web dashboard.
C. Reverse Engineering Prohibition: You shall not decompile, disassemble, reverse engineer, decrypt, tamper with, or attempt to extract the underlying source code or backend API endpoints of OLOL Tracker.
D. Statutory Injunctions & Penalties: Infringers will face immediate ex-parte court injunctions, claim for statutory damages, and criminal prosecution under the Indian Copyright Act 1957 (Sections 51, 63, 63A), Trade Marks Act 1999, and Information Technology Act 2000 (Sections 43, 66).
6. Governing Law & Exclusive Saharanpur Jurisdiction
This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of India. In the event of any legal claim, dispute, or litigation arising out of or relating to OLOL Tracker, the exclusive jurisdiction shall lie solely with the competent courts situated at Saharanpur, Uttar Pradesh, India (247452).
7. IT Act Section 79 Intermediary Safe Harbor, Grievance Redressal & Law Enforcement SOP
A. Statutory Intermediary Safe Harbor Protection (Section 79, IT Act 2000)
OLOL Tracker Solutions (Manoj Kumar) operates strictly as an intermediary cloud software platform providing workforce location telemetry tools. In accordance with Section 79 of the Information Technology Act 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, OLOL Tracker is legally protected under Safe Harbor provisions against third-party liability arising from:
- Admin or Employee Misuse/Abuse: Any unauthorized or abusive use of location tracking features by Organization Admins or enrolled employees outside the scope of official business shifts. Admins assume 100% legal responsibility for securing member consent and labor compliance.
- Unauthorized Tracking / Anti-Stalking Safeguards: OLOL Tracker strictly prohibits covert espionage, non-consensual spousal tracking, or stalkerware usage. Upon receiving a verified abuse report, the platform immediately suspends accounts, securing Safe Harbor compliance.
- User-Uploaded Content, Notes & Data: Liability for text notes, group names, profile avatars, or telemetry data uploaded by users rests solely with the uploading user or Organization Admin. OLOL Tracker acts merely as a passive hosting intermediary.
B. Grievance Redressal Officer (IT Rules 2021 Compliance)
In compliance with Rule 3(2) of the IT Rules 2021, any grievances, privacy violations, or objectionable content reports must be directed to our designated Grievance Officer:
- Grievance Officer Name: Manoj Kumar (Founder & Proprietor)
- Registered Address: OLOL Tracker Solutions, 63 VPO- Badgaon, Saharanpur U.P. - 247452, India (IN)
- Contact Helpline / WhatsApp: +91 7302 7302 03
- Official Grievance Email: care@ololtracker.com
- Statutory Timelines: Acknowledgment of complaint within 24 hours; formal resolution and disposition within 15 days from date of receipt.
C. Law Enforcement & Government Takedown Cooperation SOP
OLOL Tracker cooperates fully with statutory law enforcement agencies, cybercrime cells, and government authorities under the Information Technology Act 2000. Law enforcement requests, Section 91 CrPC notices, or content takedown orders must be officially transmitted via registered email from an official domain (`.gov.in` / `.police.gov.in`) to care@ololtracker.com. Verified statutory notices receive compliant data preservation and takedown action within 72 hours.
